Shipping policy

Effective Date: 1 jan 2026

At KeepTrue, we aim to deliver your orders safely and on time.

1) Order Processing Time

Orders are usually processed within 1–2 business days (excluding Sundays and public holidays).

2) Estimated Delivery Time

Delivery typically takes 3–7 business days, depending on your location and courier service availability.

3) Shipping Charges

Shipping charges (if applicable) will be shown at checkout before payment.

4) Delivery Partners

We work with trusted courier/logistics partners to ship orders across India.

5) Address & Contact Details

Please ensure your address, pin code, and phone number are correct at the time of placing the order.
KeepTrue is not responsible for delivery failure due to incorrect/incomplete details.

6) Delays

Delivery may be delayed due to:

• Bad weather
• Courier delays
• High-demand periods (sales/festivals)
• Remote area restrictions

7) Damaged Package

If your package arrives damaged or tampered:

• Please do not accept the package (if possible)
• Or take an unboxing video immediately and contact us within 24 hours