Privacy policy


Effective Date: 01 jan 2026
Website: keeptrue.in

At KeepTrue, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, place an order, or interact with our services.

1) Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order details (products purchased, order history)

b) Payment Information
Payments are processed securely through trusted payment gateways. We do not store your complete card details on our servers.

c) Device & Usage Information

  • IP address
  • Browser type
  • Device details
  • Pages visited, time spent, and interactions on the website

2) How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order updates (confirmation, shipping, delivery)
  • Provide customer support and resolve issues
  • Improve website experience and product offerings
  • Prevent fraud, misuse, and unauthorized transactions
  • Send promotional updates (only if you opt-in)

3) Cookies & Tracking Technologies

Our website may use cookies to:

  • Remember your preferences
  • Maintain your cart/session
  • Understand how users interact with our website
  • Improve performance and user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

4) Sharing of Information

We do not sell your personal information.

We may share your data only with trusted partners such as:

  • Shopify (store hosting & operations)
  • Payment gateway providers (for processing payments)
  • Delivery/logistics partners (for shipping your order)
  • Service providers for analytics and website performance

These partners are required to protect your data and use it only for service-related purposes.

5) Data Security

We take reasonable security measures to protect your personal information, including secure systems and encrypted communication wherever applicable. However, no method of online transmission is 100% secure.

6) Your Rights & Choices

You have the right to:

  • Access or update your personal information
  • Request deletion of your personal data (subject to legal/order requirements)
  • Opt-out of marketing emails/messages anytime

To request changes, contact us using the details below.

7) Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

8) Children’s Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9) Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date”.

10) Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us.