Refund policy

Effective Date: 1 jan 2026

We want you to have a smooth experience with KeepTrue. Since we sell food products, returns are accepted only in limited cases.

1) Return Eligibility (Food Products)

Due to hygiene and safety reasons, we generally do not accept returns on opened/used food items.

However, returns/replacements may be accepted if:

• You received a wrong product
• You received an expired product
• The product was damaged during transit
• The package was missing items

2) Return Request Time

You must raise a request within 24–48 hours of delivery.

3) Proof Required

To approve your request, please share:

• Clear images of the package and product
• Batch/expiry label photos
• Unboxing video (recommended)

4) Replacement or Refund

After verification, we will provide:
✅ Replacement (preferred) OR
✅ Refund (if replacement is not possible)

5) Refund Timeline

If approved, refunds are processed within 5–10 business days to the original payment method.

6) Non-Returnable Cases

We do not accept returns/refunds for:

• Change of mind
• Taste preference issues
• Wrong address provided by customer
• Opened / partially consumed products
• Orders delayed due to courier reasons (but delivered safely)